Skip to content
Customer Story

Xebia Helps Aviation Leader Streamline Operations and Plug Revenue Leakage with Low Code

Leading aviation management company automates quoting and invoicing to reduce revenue loss, cut operational costs, and boost efficiency.

Related Services
Intelligent Automation, Low-code

Industry
Travel

The client, a leader in private aviation, provides premium aircraft management and private jet services across the United States. Renowned for personalized customer service and operational excellence, the company wanted to modernize its member, quote, and invoice processes to stay ahead of competitors. However, manual workflows and siloed data caused inefficiencies, increased costs, and led to revenue loss. 
Why
Manual quoting and invoicing led to revenue loss, operational delays, and inefficient customer service.
What
Improve accuracy, efficiency, and customer experience by automating quoting, invoicing, and customer workflows.
How
Deployed a low-code automation platform to unify data, streamline workflows, and enhance service delivery.

Optimizing Operations and Enhancing Customer Experience 

The client wanted to deliver a seamless experience for its members, concierge, and finance operations teams. However, manual quoting and invoicing processes slowed service delivery, led to financial discrepancies and impacted revenue. The lack of a centralized platform made it difficult to track customer preferences, ensure data integrity, and scale operations efficiently. 

Without automation, 0.5% of quoting revenue was lost due to inaccurate quotes, while slow processing times increased customer service costs and reduced productivity. Additionally, disconnected systems resulted in missed tasks, inconsistent pricing, and longer turnaround times for both customers and internal teams. 

Eliminating Bottlenecks Through Digital Transformation 

The client partnered with Xebia to overhaul its quoting, invoicing, and customer service workflows using a low-code automation platform. This transformation focused on:

  • Automating Quote and Invoice Processing – Streamlined workflows to reduce errors and accelerate turnaround time.
  • Creating a Unified Data Platform – Integrated disparate systems into a single source of truth, eliminating inconsistencies.
  • Enhancing Concierge Efficiency – Developed an intuitive UI to help teams manage accounts and preferences with ease.
  • Leveraging AI and Workflow Automation – Introduced automated approvals, real-time data validation, and intelligent recommendations to optimize processes. 

Delivering Measurable Business Impact 

The low-code automation platform was a game-changer for the client. The solution helped the company streamline their operations, improve customer experience and stop revenue leakage and led to a number of significant achievements within the first six months of implementation:

  • $1.48M in annual savings from improved revenue retention and efficiency.
  • 50% faster quoting & invoicing, reducing turnaround time.
  • 6-month payback period, ensuring rapid ROI.
  • Reduced service costs & enhanced customer experience, improving member satisfaction. 

Future-Proofing Operations for Growth 

Low-code digital transformation has resulted in future scalability, cost efficiency and seamless integration, while helping the client deliver superior customer experience. Future initiatives include expanding automation into aircraft management, crew scheduling, and operational workflows, setting a new standard for efficiency in private aviation. 

Explore related customer stories

Questions?

Get in touch with us

Contact us