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Customer Story

Xebia and Giacom Drive Transformation with Innovative Solutions

Xebia's professional approach and comprehensive solution architecture revitalized Giacom's digital ecosystem, delivering a unified partner experience and driving business growth.
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Related Services
NET Core, AWS (APIGW, Lambda Functions, Fargate, DynamoDB), React, Terraform.

Industry
IT Services and IT Consulting

Company
Xebia

Giacom provides a platform that makes it really simple for technology resellers and MSPs to access everything they need—comms, cloud, IT, and billing—from the world's leading vendors and service providers to create brilliant technology solutions for UK small businesses.

Why
Giacom partnered with Xebia to modernize its digital ecosystem and enhance partner engagement, utilizing best-in-class COTS products and Scrum methodology.
What
The collaboration transformed Giacom's digital landscape,  delivering a unified partner experience with significant performance improvements and an enhanced composable architecture.
How
Xebia’s work on the new platform minimized custom development and future-proofed the platform for Giacom's long-term scalability and agility.

Modernizing Giacom's Digital Ecosystem 

Giacom, a leading technology company, faced multiple challenges following a series of strategic acquisitions, resulting in a fragmented digital landscape that hindered partner engagement and limited product discovery. Recognizing the need for a comprehensive re-platforming solution, Giacom partnered with Xebia to modernize its digital ecosystem and deliver a unified, streamlined partner experience. Xebia's solution architecture and business analysis provided the foundation for developing the new experience (DXP) with single sign-on and user management and the integrated product catalog. The project aims to significantly impact the organization's effectiveness by assuring a new, improved experience for the client's partners and delivering great performance improvements.

"Working with Xebia has modernized our digital ecosystem, paving the way for long-term scalability and adaptability, while putting our 6000 partners' needs at the centre of our Cloud Market experience. They have played a pivotal role in our transformation, driving positive change in both our project outcomes and team dynamics."

giacom logo-1
Paul McCabe Chief Digital and Information Officer

Driving Digital Excellence

Xebia's expertise leveraged best-in-class COTS products like Auth0, Bluestone, and Algolia to minimize custom development and accelerate time-to-market while ensuring cost-effectiveness and scalability. Xebia also provided delivery management processes, implemented Scrum methodology, and assisted in integrating and configuring aligned project management tools from Atlassian. Additionally, Xebia introduced improvements and missing elements in the organization's enterprise architecture while working within the budget for the design system. The project also involved implementing and configuring technologies such as .NET Core, AWS (APIGW, Lambda Functions, Fargate, DynamoDB), React, and Terraform. On top of it all, Xebia employed a data-driven approach to UX design, prioritizing features and functionalities based on Giacom's needs. Xebia's experienced Quality Assurance Architect created a Quality Strategy and Test Plan, guiding the Product Ownership and Governance Model to keep the project within the scope of budget and time.

Better User Experience and Increased Sales Efficiency

Not only was the resulting project delivered on-time, on-budget, and on-scope, the collaboration with Xebia has transformed Giacom's digital landscape, providing a streamlined partner experience that simplifies access and product discovery while enhancing overall user satisfaction. By strategically integrating sales enablement content and promoting complementary product offerings, Giacom has seen increased sales efficiency and empowered partners to sell the entire product portfolio effectively. Furthermore, the adoption of commercially available off-the-shelf products has led to reduced development costs and faster time-to-market, contributing to overall cost savings for Giacom. Xebia's Solution Architect also helped in reducing the technical debt on the side of the legacy applications, ensuring long-term platform maintainability and scalability for growth. This has future-proofed the platform and enhanced agility and flexibility, allowing Giacom to adapt to evolving business needs with ease.

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