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Customer Story

Workshops and Developing Use Cases

How KLM implemented a data-driven way of working within the organization, plus a global shared service center for data

Related services
Digital strategy

Industry
Airlines

Company
Xebia

Air France–KLM is a Franco-Dutch airline holding company with offices in Montreuil, Seine-Saint-Denis, Paris, and in Amstelveen, Netherlands. Air France–KLM Airlines transported 89.8 million passengers in 2015 to a total of 320 destinations in 114 countries. The group employs more than 95,000 people.
Why
KLM wanted to find a starting point for applying AI within the organization.
What
Develop several Proof of Concepts, host data discovery workshops and strategy sessions for VPs.
How
A data-driven way of working within the organization, plus a global shared service center for data.

Developing First Data-Driven Use Cases

In order to help Air France-KLM to develop its first DataDriven use cases, Xebia developed several Proof of Concepts, including late passenger predictions, and organized use case discovery workshops in Amsterdam and Paris, bringing together business and IT teams from AirFrance and KLM.
“Data allows us to make the interactions with our clients as individual and personalized as possible.”
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Senior Manager, Customer Relations and Interactions (CRM Strategy)

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