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Xpirit | Part of Xebia
The Ministry of Justice and Security’s Judicial Information Service is responsible for record keeping. The department handles highly confidential information about people such as criminal records, residency permits, fingerprints, and more. Because this information is sensitive, the department’s ability to maintain accurate, secure records is crucial. About 350 professionals work at the department with teams in Almelo, Zutphen, Leeuwarden, and the Hague. To ensure quality and competency, the team is composed of a diverse range of professionals including product specialists, attorneys, and technical experts.
Critical Elements: Security and Service
Given the large volume of sensitive information processed by the Judicial Information Services Department, security is of utmost importance. Keeping pace with new technologies while maintaining continuous services is also crucial. Mark van der Molen, unit team leader for the department explained, “It’s important to keep our systems in line with current and future technologies. Any change had to focus on separate, easily manageable components rather than the entire system to decrease our risk exposure. Additionally, any technology we implemented had to have a proven track record.”
Planning is Key
Knowing system updates are an essential task that also creates risk, the Justice Department hired Xebia for guidance. Two consultants performed a detailed analysis of its systems, resulting in a roadmap for technological development and recommendations for optimization. Xebia helped the team develop an implementation plan it could execute on its own. Van der Molen described the collaboration process, “They’re a team of nice guys that work with you rather than intimidating you. They do not force ideas on you and what makes them so pleasant to work with is their relaxed attitude.”
A Step-By-Step Approach
The Justice Department needed to handle system updates with more caution than the average business. “Because we focused on specific system components and used an automated roll-out process, we could implement small releases, which limited our risk. Essentially, it meant we could renovate our shop while keeping our business running and that’s exactly what our customers require and demand of us,” said Van der Mole, describing the process. This continuous approach meant that the department had fewer errors and a faster roll-out while updating to new technologies.