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Customer Story

GEMS leverages the power of OutSystems to achieve digital transformation

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At a Glance

GEMS wanted a unified school management system with enhanced experience to achieve digital transformation. The idea was to embrace technology in a manner that would benefit each stakeholder. GEMS wanted a solution for its students, teacher, and each stakeholder. The solution was intended to expand the services to different stakeholders and align objectives with digital disruption.  The major challenge was organizing the process logically and conveniently for each stakeholder.

We built a unified school management system with enhanced experience to achieve digital transformation
We had to simplify and optimize the migration from on premise to AWS cloud; and also help build a secure, high-performing, resilient, and efficient infrastructure for a variety of applications and workloads
We designed and built a unified school management system using OutSystems' capabilities with the help of our Software Factory as a Service Platform

Understanding the Challenge

GEMS Education, founded as Global Education Management Systems (GEMS), is an international education company - a global network of award-winning, kindergarten-to-grade-12 schools in the Middle East, Europe, the US & Asia. It is the largest operator globally, with a network

of over 250 schools in over a dozen countries focusing on technological innovation to revolutionize the education sector. GEMS wanted to provide a unified school management solution to its students, teachers, parents, and key stakeholders. The challenge with a school management system was process centricity. They had multiple systems, a lack of parental involvement, customization, real-time reports, and digitization that had to be achieved in one application.


A unified school management system built using OutSystems' capabilities with the help of Software Factory as a Service Platform. This unique engagement allowed GEMs to have variable skill sets with the same Software Factory Units, leading to increased productivity and cost reduction.

The school management system was backed with a world-class responsive user interface to provide a complete set of modules for each stakeholder.  It also facilitated them to interact, thereby providing a 360-degree view.

The mobile application is comprised of user-friendly dashboards with login access for teachers, non-teaching staff, students, parents, and management personnel.


The unified school management solution offered the following features:

  • Attendance, leave management, timetable management, fee management
  • GEMS Genie: AI-enabled chat for real-time communication
  • Student Information Pool: retrieve student information and upload document details, health information,
    and much more
  • Student Academic details
  • Student's performance and assessment reports
  • Explore GEMS Schools
  • Search various GEMS Schools based on curriculum and location
  • Transport: Track the whereabouts of students through real-time notifications. Notification capability for
    School Transport Services personnel and reminders in the mobile calendar

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